オアシス・ニュース
6月30日
・テンピの企業が英和バイリンガルを募集
テンピの企業が英語と日本語ができる人を10名募集している。これは当企業のカスタマーサービス部門で働ける社員で、英語と日本語が読め、話せる人が採用条件。職場は、テンピ市の52nd Streetとブロードウエイの通りに位置し、時給$21.50。
下記が仕事の内容（英語）
Job Duties and Responsibilities
• Respond to contacts from Test Takers and test center staff via chat, phone and email support.
• Support Test Takers who may be under stress by responding quickly and logically, providing reassurance and instilling confidence.
• Understand issues and rapidly assess severity level of support requests.
• Prepare problem tickets and knowledgebase articles consistently and accurately in the Salesforce.com tracking system and follow-up on escalated issues as needed.
• Assist with product release activities as needed by testing new product designs and releases.
• Resolve complex hardware and software related support issues.
Job Requirements
• Available from 8PM to 4AM.
• Self-starter with a passion for follow-through.
• High level of integrity – a background and credit check will be required.
• Ability and interest in identifying and suggesting policy and process improvements.
• An understanding of software installations involving external peripherals.
• Knowledge of some or all of the following: Internet technologies (PC and Mac Internet browsing capabilities), Operating System and third Party security software as well as database management systems (Salesforce™)
• Experience in a help desk support center a plus.
• Experience in the use of Salesforce™ is a plus.
問い合わせ等は、Winne Rheeまで。
wrhee@allaboutpeople.net or call (602) 453-4255.
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